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How-To: Resolve Mailer-Daemon Arriving in Junk

Platform: UnsubCentral (USC)

Feature: Outbound Email Compliance Filter

The Mailer-Damon sends NDR emails back to the sender when a recipient is flagged as do not send. If these emails are arriving in your junk folders, you should be able to resolve this with a Transport Rule. 

Steps to Follow

1. Log in to Exchange Admin.

2. Click on mail flow > rules > (plus) and select Create a new rule... 

3. Within the rule, give it a name like Allow USC bypass spam filtering.

4. In the new window scroll down, and select More options...

5. Scroll back to the top, and under Apply this rule if... 

  • Select IP address is in any of these ranges or exactly matches

    • Enter the following IP addresses individually and click the (plus):                                                                        <  96.47.24.120/32, 96.47.24.120/32, 96.47.20.90/32, 96.47.24.90/32   > 

  • Click on OK.

6. Click on add condition.

  • If this is missing, read step 3, about selecting More options...

  • Select domain is, which will give the output as The sender's domain is...

    • Add your respective sending domain and click the (plus). In this case, we are using zetagalactic as a test. 

  • Click on OK.

7. Under Do the following...

  • Hover over Modify the message properties...

    • Select set the spam confidence level (SCL) to... 

    • Choose Bypass spam filtering      

                                                                                                      

8. Click on add condition

9. Hover over Modify the message properties...

  • Select set a message header

    • Set the message header 'X-MS-Exchange-Organization-BypassFocusedInbox' to the value true.                                                  

                                                                                                                

10. Click on Save.

11. The end result should look like this, notice when you select certain rules, the name changes.

                                                                                                                                                                             


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